General Terms & Privacy Policy

Welcome to www.ceramazart.com online store.

www.ceramazart.com is an online store of Armenian handmade ceramic goods.

www.ceramazart.com belongs to “CeramaZart” LLC, registered in the Republic of Armenia,  VAT payer number: 01332625.

The terms “We”, “Ours” and “Us” refer to www.ceramazart.com and you can take these terms as www.ceramazart.com

By using www.ceramazart.com to make a purchase or place an order, we confirm that visitors and customers of the site have read, understood and accepted the information and its content provided in the section “General Terms and Conditions”.

The provisions presented in the “General Terms and Conditions” section are considered a form of contract and those visitors who do not accept at least one of the provisions mentioned in this section cannot use or make purchases on the website www.ceramazart.com

The buyer can use www.ceramazart.com at any time of the day, but we will resolve issues and problems that arise every day from 9:00 to 19:00 Yerevan time – Armenia (AMT), UTC +4
The site has the ability to register, where your purchase history will be stored. To use the site and to make purchases, it is desirable, but not necessary, to register.

To make a purchase or order, you must provide real information for your order registration. If you provide incorrect information, there will be problems with the delivery of the items, for which we are not responsible.

If you mistakenly provided us with incomplete or incorrect information, you can write the correct information to the email address provided on the website, in that case we rely on the information received by email.

The buyer understands and agrees that the actual color of the goods presented on the website www.ceramazart.com depends on the computer’s monitor of the buyer. We have done everything to ensure that the photos of the goods presented on the site correspond to the actual type of goods, but we cannot guarantee that the color of the goods will be reflected on the screen of your computer or smartphone 100% as it’s on the photos of the website.

Products already purchased cannot be returned or replaced, except for certain reasons (obvious defects, damage not shown in the photographs).

The buyer understands and agrees that in case of problems arising during the delivery of the purchased product, www.ceramazart.com is not responsible. We also inform you that there have never been any problems with the delivery of our products.

When using partial or complete information (materials, images, videos, etc.), from www.ceramazart.com on the Internet or on another platform, a link to our website is required.
The entire range of products presented on the site belongs to «CERAMAZART» LLC, the rights to goods of other related companies or individuals also belong to «CERAMAZART» LLC.

Design and coloring of ceramic decor, dinnerware and art presented on the website www.ceramazart.com, the presented images and files are the intellectual and industrial property of «CERAMAZART» LLC. Тheir use without the permission of «CERAMAZART» LLC is considered a violation of copyright with all the ensuing consequences.

The provisions presented in the “General Terms and Conditions” section can be changed on the website www.ceramazart.com only at the discretion of the site owners.

If you have made a purchase or made an order, we understand that you have accepted all the provisions of the «General Terms and Conditions» section.

Any questions or complaints about our products can be sent to: [email protected]

Privacy Notice

The Privacy Notice (hereinafter referred to as the Privacy Notice) describes the use, collection, disclosure, storage and protection of your personal data www.ceramazart.com. By using the services and/or opening a user account, you accept all the provisions of the privacy notice and the user agreement (hereinafter also referred to as the user agreement) and thereby consent to the collection, use, disclosure of your personal information by us, about protection, as described in the privacy notice.

We may make changes to the privacy notice at any time by posting the modified version on the site and at the same time specifying its effective date.

What is personal information?

Personal data-any information related to an individual that allows or may allow direct or indirect identification of a person’s identity by providing personalized data: first name, last name, ID card number, address, online identification, or one or more factors related to the physical, psychological, genetic, intellectual, economic, cultural or social identity of the person.

We collect personal data only if you use the services of our website.

How we use your personal data?

We use your personal information to contact you when you have questions about your user account and the services, to provide customer service, and to identify, prevent, reduce, and investigate fraud and illegal activities.

Use of your personal data when you log in to the page

We take into account your right to access, correct, delete or restrict your personal data page.

You have the right to:

  • know what personal data we store about you.
  • If your personal data is incorrect or incomplete, contact us to update it.
  • Object to our processing of your personal data, and until then, the absence of objections will be considered as consent.
  • Contact us to delete or restrict the use of your personal data, but this may restrict access to some of our services.

How we may share your personal information?

Disclosure of your personal data to third parties may be due to the need to provide services to You or bring them into compliance with our legal obligations, to enforce the user agreement, to facilitate our ongoing marketing and promotional process or to detect, prevent, reduce and investigate fraudulent or illegal activities associated with our site.

We retain your personal data for as long as you need to provide the service you have ordered, or for other important purposes, such as fulfilling legal obligations, resolving disputes, and enforcing our legal documents.

Cookies and other similar technologies

Any operations on our site may use cookies (small text files placed on your device’s memory, used when you log in to the site or view messages) and other similar technologies that help you provide a better, faster and safer service.

Any personal data that we collect and store through these technologies is acquired through this notice and consent www.ceramazart.com all terms of use of the site, including the conditions for the collection and use of your personal data in various ways.

How we protect your personal data?

We protect your personal information by using various technical and administrative security tools to reduce the risks of loss, abuse, unauthorized access, disclosure, and alteration.

Website funded by the support of the Vahe Fattal Foundation.